Securus, one of the largest providers of civil and criminal justice technology in America has added a new service via ConnectUs. This technology processes inmate forms and grievances. Prior to implementing ConnectUs, corrections personnel were required to use 65% more time in the pursuit of their duties. Now with the use of ConnectUs the process has been automated and the effort spent to expedite that paper is no longer necessary.
ConnectUs provides online forms for inmates to sign up for various things, complete medical information and handbook acceptance forms as well as file grievances. Now that these forms are completed electronically, the additional work needed to process the paperwork is no longer necessary. Corrections officers were responsible for distributing the forms before the creation of ConnectUs. They also had to collect, log, route, respond to, copy, file, archive and store those forms. All of which took up valuable time, sometimes in the form of overtime. Each expenditure of time cost the public money.
As many as 13.8 different types of forms are processed each month. Now that they are done electronically, the process is much faster. This now includes the inmate’s response to follow-ups and the final decisions which are also communicated via electronic transmission. The inmate can log on to the system to find out the final decision on any request that was made. Officers can also communicate electronically with inmates when additional information is needed.
Because ConnectUs allows inmate and corrections officers to communicate via notes to one another as follow-up for the completion of a request. It provides an essential communication service for the prison. It was a long time in coming, but now that it is here, the public should applaud its creation and insist that it be allowed to continue and that it be improved to meet all the needs of the corrections population.