Securus Technologies is an American company that specializes in the provision of technology services in correctional facilities throughout North America. The company [see, https://www.crunchbase.com/organization/securus-technologies#/entity] offers employment to more than a thousand people while also impacting the lives of more than a million inmates.
Securus Technologies is a company that always strives to provide the best services to the clients. They also seek to ensure that their business is conducted through the set requirements to ensure justice for all. These virtues are what led Securus to come public through PR Newswire about the findings involving Global Tel Links (GTL) that came from research by the Louisiana PSC. The results of this investigation had shown that GTL had breached many regulations while conducting business.
During the presentation of the Order No. U-20784-B to the press, Richard A. Smith, the CEO of Securus Technologies made his opinion on the matter known. He said that it was offending for a company in an industry he loves, to commit crimes against the very clients they serve. He stated that money should not be the main agenda of being in the industry but the will to serve.
The company decided to act against GTL to compel them to correct their wrongdoings. Securus Technologies would go on releasing the findings to the public over a span of about six months. The first article issued by the CEO features several malpractices committed by Global Tel Link against unsuspecting clients.
Some of the offenses committed by Global Tel Links are; Setting telephones to add some seconds automatically to obtain extra charges, Billing one call several times and thereby overcharging customers, Using more expensive tariffs than the recommended leading to users to incur charges, and Increasing costs to customers by use of add-ons’. All these wrongdoings by Global were made to ensure that the company made more profits although they knew that it was illegal.
The discovery about the malpractices done by GTL came to light more than a decade ago. Smith, however, says that the years that have gone past should not be enough to erase the wrongs. He also states that it would be difficult for Securus to conduct any business with Global due to its tainted image. Richard Smith referred to the habit of conning your clients as cancer in the industry.
Securus Technologies is a BBB Accredited company that is deemed to tick all the set standards. Some of the reasons that led to the endorsement by BBB are the company’s style of resolving any consumer conflicts and ensuring that the quality of service is up to standard. Securus has also been in business for a long time. The time of operation was also a determining factor for the accreditation.