Steve Ritchie is the current CEO of Papa John’s. Lately, he’s been traveling the country meeting with team members and managers to understand what Papa John’s can do to make the company better.
Ritchie visited stores all over the U.S. to speak with individuals who make the business run — the employees. “Without them, there would be no Papa John’s,” said Ritchie.
Ritchie says it was a tremendous opportunity to reach out to teams, whom he considers part of the Papa John’s extended family. “We’ve lost a lot of trust, and some of our workers have paid a hefty price with some pretty testy customer interactions.”
As per CNBC, he says he is very proud of the fact that his managers have supported the community by visiting schools and supporting charities they care about.
Ritchie says that although many of the conversations were difficult, they had to be shared if Papa John’s ever has a prayer of starting over new. “The most important thing is our staff has a full commitment to helping Papa John’s (ir.papajohns.com) move forward.”
Steve Ritchie Papa John’s says he is interested in bringing Papa John’s back to its former glory. Over the past few years, the pizza company has held a pretty sold rating among similar restaurants.
It’s great to get feedback to help us understand where we are. We want to understand what areas we are doing good in and what areas we are lagging.”
Ritchie says the company has to understand that everyone — the managers, pizza makers and drivers are all part of making the company successful. “We just want to be a reflection of the communities we serve.”
Ritchie says as the company continues to move in the right direction, he will continue to reach out and listen to the needs of both the customers and his workers.